Appendix A – Evaluation Matrix
| Issues / Questions | Indicators | Collection Methods | Data Sources |
|---|---|---|---|
| Relevance | |||
| 1. To what extent does the Program continue to address a demonstrable need, now and in the future? | Number of applicants and recipients. Number of approved and denied applicants. Forecast of population indicates future demand for the program. Number of WVA recipients accessing the assistance fund. |
Interviews / Observations File Review Data Analysis Document Review |
Legislation, departmental priorities/mandate letter, policies, processes, VAC National Survey, Office of the Veterans Ombudsman (OVO) reports Program documents VAC staff Veteran files Statistical and program data |
| 2. To what extent does the program align with Government of Canada priorities and with federal roles and responsibilities? | The degree of alignment with Government of Canada priorities and departmental mandate commitments. | Interviews Document Review |
Legislation, policies, processes, VAC National Survey, Office of the Veterans Ombudsman (OVO) reports, budget documents, mandate letter Program documents VAC staff |
| Performance | |||
| 3. To what extent is the program achieving its outcomes? - Immediate - Intermediate - Ultimate |
Percentage of WVA decisions rendered within four weeks. Program Information Profile in place and performance data is being consistently collected and used. Process towards outcome achievement (short-term, intermediate and ultimate as per performance information profile). |
Data Analysis Interviews Document Review |
Statistics Directorate Program Management VAC National Survey |
| 4. Are there opportunities to improve the efficiency and economy of the program? | Program expenditures Process improvements |
Data Analysis Interviews Document Review |
Program data VAC staff Statistics Directorate |
| 5. Are there any unintended impacts (positive or negative) that have occurred? | Positive and/or negative impacts realized from the program | Interviews File Review Data Analysis |
Program data VAC staff |