Appendix B - Methodology

My VAC Account / Mon dossier ACC

Methodology	Purpose
Interviews	Interviews were conducted with various stakeholders (VAC staff, senior management, PSPC contracting specialists, and contracting specialists from other government departments) to discuss challenges, tools, skills, best practices and innovative approaches related to procurement practices in the Government of Canada.
Document Review	Documents were reviewed to determine the framework for the procurement function in the Government of Canada. Previous audits of procurement from other organizations were reviewed to look for innovative approaches or other comparators in terms of timeframes and processes. Documents related to procurement training, tools, and best practices were reviewed and analysed for potential adaptation to VAC’s procurement function.
Direct Observation	Direct observation was conducted of VAC’s procurement processes and procedures to observe the steps, systems, tools and approaches in the procurement function.
Benchmarking (assess relative efficiency and identify areas for improvement)	Interviews were conducted with subject matter experts to identify benchmarking organizations and to review procurement practices and process, including innovation and effective procurement strategies.
Data Analysis	Contracting data was reviewed for trend analysis and indicators of efficiency.

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