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Annex 4: List of Documents / Databases Reviewed

Annex 4: List of Documents / Databases Reviewed

OVO documents:

  • Five-Year Strategic Plan Priorities and Key Activities
  • OVO Strategic Plan Placemat May 30
  • Annual Reports, 2008-09 to 2017-18
  • Client Satisfaction Survey by Corporate Research Associates, 2014
  • CRM (Ombudsman File Tracking System) Category, Issue and Finding Types document indicating the data fields being collected OVO Charlottetown Operations (Contact Centre)
  • Integrated Business Plan, 2017-2019 & 2019-2021
  • Highlights from stakeholder meetings, 2016-2018
  • Logic Model, 2015-2016 (archived)
  • List of Veterans Groups, 2016
  • Memorandum of Understanding with VAC - Internal Services and Information Sharing, 2017
  • Order in Council (OIC) P.C. 2007-530, April 3, 2007
  • Organizational Chart, February 2019
  • OVO Research Reports, 2008-2018
  • The OVO within the Veterans Benefits Review and Appeal Eco-system (Draft Nov. 2019)
  • Performance Information Profile (PIP), August 2018
  • Report Cards, 2017 & 2018
  • Salary and O&M as per OVO Financial Statements, March 19, 2019
  • Service Level Agreements (SLAs) with VAC, 2016-2019
  • 2007 Planning documentation
  • Veterans and Other Client feedback questionnaire by Corporate Research Associates, 2013
  • Website content:
    • Mandate
    • Veterans Ombudsman Advisory Council Terms of Reference and members
    • Success stories
  • What We Do (PPP)
  • Approved Veterans Ombudsman GC InfoBase, Jan 23 2019
  • CRM (Ombudsman File Tracking System)
  • Federal Ombudsman Concept Paper (Draft Dec. 2019)
  • OVO Five-Year Strategic Plan Priorities and Key Activities
  • Salary and O&M as per OVO Financial Statements, March 19, 2019
  • Veterans Review and Appeal Board Pamphlet: An Independent Tribunal, 2010

VAC documents:

  • Audit of VAC’s Governance, December 2017
  • Departmental Plan, 2018-19
  • Departmental Results Framework, 2019-2020
  • Intranet content: Confidentiality of the Office of the Veterans Ombudsman, August 24, 2016
  • Memorandum of Understanding with VAC - Internal Services and Information Sharing, 2017
  • Departmental Results Reports, 2014-15 to 2018-19
  • VAC National Survey 2017

Other documents:

  • Media scan of OVO coverage, 2010-2018
  • Scan of Ombudsman Offices (various websites)
  • Evaluability Assessment of the OVO done by Goss Gilroy Inc., 2019
  • Report of the Standing Committee on Veterans Affairs, 2007 - “A Helping Hand for Veterans: Mandate for a Veterans Ombudsman”
  • Order in Council (OIC) P.C. 2007-530, April 3, 2007
  • Organizational Design Review: Exploring Structural Efficiencies, by Louis Sequin. May 2018
 
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