Supporting Veterans in the territories and other northern communities

Starting August 31, 2016, Veterans Affairs Canada (VAC) will provide an enhanced level of service and outreach to Veterans and their families in the territories and other northern communities.

The Department’s frontline staff will travel to Yellowknife, Whitehorse and Iqaluit and other northern communities each month to meet with Veterans, members of the Canadian Armed Forces (CAF), former members of the RCMP, and their families.

The Department will also reach out to Indigenous and First Nations communities. The Veterans from these communities have made a significant contribution to our country’s military history, and we want to make sure they know about the benefits and services we offer.

Quick facts

  • On August 31, 2016, VAC will enhance its outreach to the territories and other northern communities. Today we are reinforcing our existing coverage and committing to sending frontline staff, on a regular basis, not only to the territories, but to Northern Ontario, Northern Quebec and Labrador. Each month, frontline VAC staff will meet face-to-face with Veterans and their families in the North and travel to meet with them when necessary.
  • We are starting in Yellowknife, Whitehorse and Iqaluit and we will continue to work with Service Canada and community groups to enhance our presence and services in the North. In the coming months, VAC employees will also begin travelling to communities in Northern Ontario, Northern Quebec and Labrador.
  • The Department will continue to work with Service Canada, and community groups, to enhance its presence and services in the North.
  • As with all of its services, VAC will monitor and adjust the visits based on the needs, numbers and locations of Veterans and their families.
  • VAC is developing a proactive outreach plan to ensure that all Veterans and their families who might be eligible for benefits and services from the Department are made aware of visits to their area and the services available in a format that suits them.
  • The Department will continue to work closely with the RCMP and the Canadian Armed Forces, including the Canadian Rangers, to ensure Veterans are aware of available services and how to access them.
  • Currently, in the territories, VAC serves approximately 300 Veterans and other clients. Case managers are working with 15 Veterans directly.

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You can also do a search or contact us at 1-866-522-2122 (toll-free) Monday to Friday, 8:30 to 4:30, local time.

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Any other country 1-613-996-2242 (collect)

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