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My VAC Account

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Veterans Affairs Canada (VAC) takes the security of your personal information seriously. To ensure your protection, VAC uses a dual identification process through Access Key (the Government of Canada’s secure access provider) and the Canada Revenue Agency (CRA) My Account.

Important Notice:
Veterans Affairs Canada is now using Access Key to provide Canadians with secure access to government online services.

Before you begin, it’s important to know that each screen has a time limit of 20 minutes. A warning will appear if you are about to time-out. The time-out is a security feature which protects the privacy of our clients who access this system on a shared computer terminal.

Important Notice:
To protect your security, we recommend that you logout, clear your browser's cache and close down your browser after you have finished with your on-line session.

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What is My VAC Account?

My VAC Account is an Access Key enabled service that allows clients of Veterans Affairs Canada (VAC) to communicate online with us on select programs and services. This convenient and secure service is available 24 hours* a day, 7 days a week.

My VAC Account is for your exclusive use. The service is not available for use by survivors or individuals who administer the affairs of a VAC client (i.e. power of attorney, trustee, or guardian). You may use My VAC Account to:

apply for new disability benefits;
inquire on the status of your application(s) for disability benefits;
view a summary of your VAC account;
self-screen for New Veterans Charter programs; and
download select forms.

* Occasionally, the system may be unavailable for short periods of time.

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How do I register for My VAC Account?

To register for My VAC Account, you must have:

an Access Key account;
a CRA My Account; and
your VAC File Number.

You need either your VAC File Number or your VAC Health Identification Card Client Number. For those clients who have received a decision letter from VAC, your VAC File Number can be found in the upper right-hand corner of the letter.

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Why do I need an Access Key for My VAC Account?

Your Access Key provides you with a unique electronic credential which is used to access Government of Canada programs and services. These services employ enhanced security measures to ensure the protection of your information.

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Why do I need the CRA My Account?

In order to ensure the security of personal information, many online transactions between Government and citizens require a thorough identification process. In addition to Access Key, VAC uses the CRA My Account to verify a client's identity.

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How do I get a CRA My Account?

You can login to your Access Key and then you will be directed to the CRA Web site to register for a CRA My Account.

Please see the following for the scheduled available times. CRA Hours of service

After you have successfully registered for CRA My Account, you will need to return to the VAC Web site. Click the "I have an Access Key account" button (at the top of this page) to register for your My VAC Account.

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What if I am unable (or do not wish) to register for a CRA My Account?

If you are unable to register with CRA for a CRA My Account, you will not be able to use My VAC Account. Please contact VAC to receive information or apply for our services and benefits in person, by mail or by phone.

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Who should I contact, if I need help?

If you have any questions or comments about My VAC Account, please contact Veterans Affairs Canada at 1-866-522-2122 between the hours of 8:30 a.m. to 4:30 p.m. (your local time). If you live outside Canada, please call the appropriate number below: