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Forms

General

  • Do forms need to be signed in My VAC Account?

    When you sign-in to My VAC Account using your secure username and password, your identity is verified. A form submitted through My VAC Account is considered signed.

    Any time a form is printed, it must be signed. For example, if we require a spouse’s signature, the form must be printed and signed by both you and your spouse. You can then upload it through My VAC Account, mail it in, or drop it off at one of our offices.

  • Can I change the information at the top of the form?

    To change your address or phone number information in a form, you need to close the form (without saving) and then update this information in the Profile section of My VAC Account. Then, re-open the form and complete it. To edit any other pre-populated information, please contact us.

Search for a form

  • Why can’t I find the form I need?

    Not all forms are available on My VAC Account. Only forms that can be completed and submitted online are in My VAC Account. If you can’t find the one you need, search forms on our website.

  • The form I need is not on My VAC Account; I found the form I needed on the website, how do I send it to you?

    To send this form through My VAC Account, login and then:

    1. Save the form from the website to your computer or mobile device
    2. Click Upload files in your My VAC Account
    3. Select the type of file you are uploading (ensure you are uploading the right type of file.)
    4. Click Continue
    5. Select Browse
    6. Then choose from your computer or mobile device the file you wish to upload
    7. Click Upload

    To find a form you uploaded, click Submitted forms and documents from the main menu or under forms.

    To send the form through the mail, fill it out online, print it, sign it and mail it to the address provided (if no address is provided, use the mailing address provided at the contact us). Keep a copy for your records.

Guided forms

  • What benefits and services can I apply for with a guided web form in My VAC Account?

    You can apply for the following benefits and services using guided web forms in My VAC Account:

    • Disability benefits (PSC)
    • Additional Pain and Suffering Compensation
    • Rehabilitation services
    • Income replacement benefit
    • Career Transition Services
    • Education and training benefit
    • Health-related Travel (claims)
    • Veteran Independence Program
  • The guided web forms look different. Are these still the same applications?

    Yes. The look of the guided web form is different, but the information we collect remains the same.

  • What are the benefits of using guided web forms?

    Guided web forms are easy to use only require you to answer questions that are relevant to you. Also, helpful information is included along the way to guide you through the process, making it easier to apply. You can also complete the guided web form according to your own timeline, as you are able to save and exit the form, and come back to it at any time.

  • Does VAC plan to add other guided web forms to My VAC Account?

    Yes, we are working on turning more of our traditional forms into guided web forms.

Saved forms

  • Can I save my form before I submit it?

    Yes, if you have selected a form in My VAC Account, the form will automatically save where you left off if you click the Save and exit button at the top of the form.

    Guided web forms save automatically as you make your way through the form.

    Saved forms can be viewed and edited by clicking Forms, then Saved forms.

  • How long can I keep a form in Saved forms?

    Your saved forms will remain for as long as the form is maintained in VAC’s systems. A form would no longer be maintained in VAC’s system if the program, service, or benefit it applies to has been removed or replaced. In this case, the form for the original program would also be removed or replaced.

Submitted forms and documents

  • What are submitted forms and documents?

    These are all the files you have submitted through My VAC Account. To view any of your submitted forms or documents, click Forms in My VAC Account and then Submitted forms and documents.

  • Why has the name of the document I submitted changed?

    The title of any documents you upload may change after they are categorized by VAC’s systems. Any file you upload will be labelled as "uploaded document". Once the file is viewed by VAC, it is reviewed and categorized. Its new title will then appear on your list of submitted documents.

  • How long will documents remain in Submitted forms and documents?

    There is no specific timeframe for how long a document can remain in Submitted forms and documents. However, under the Privacy Act, VAC is obliged to ensure that electronic and paper records are properly disposed of when they are no longer required. Your submitted files will remain in My VAC Account as long as the form is maintained in VAC’s systems. A form would no longer be maintained in VAC’s system if the program, service, or benefit it applies to has been removed or replaced. In this case, the form for the original program would also be removed or replaced.

Archive

  • What is the Archive tab?

    You can organize submitted forms and documents using the archive feature. If you choose to, you can move a form or document to the archive folder in three easy steps.

    1. Click Submitted forms and documents
    2. Check the forms you wish to archived
    3. Click Move to archive
  • Can an archived item be unarchived?

    Yes. If you need to unarchive an item, go to Forms in My VAC Account then:

    1. Click the Archive folder
    2. Check the forms you wish to unarchive
    3. Click Unarchive

Upload files

  • What documents can I upload?

    You can upload documents to support your application or claim. You should only send information related to your own file; do not send us anyone else’s information.

    You can select Veterans Affairs Canada to send documents directly to VAC, or the Bureau of Pension Advocates (BPA) to send information to your BPA attorney.

  • What documents should not be uploaded?

    Here are a few items that should not be sent via "upload":

    1. Invoices for Canadian Veterans Vocational Rehabilitation Services. These should be mailed directly to the service provider at:
      • Canadian Veterans VR Services
      • Client Claim Processing Centre
      • 5th Floor, 915 Fort Street
      • Victoria, BC V8V 3K3
    2. Formal requests for information via ATIP. You can submit these via the ATIP Online Request Portal or print the Access to Information Request Form or the Personal Information Request Form and mail either to:
      • Access to Information and Privacy (ATIP) Office
      • Veterans Affairs Canada
      • PO Box 7700
      • Charlottetown, PE C1A 8M9
      For further information about this type of request, you can contact the VACATIP Office at 1‑877‑566‑8609 or by email at VAC.ATIP-AIPRP.ACC@vac-acc.gc.ca.
  • How do I upload a file?

    You can upload a file on the Upload files page.  First, select what you want to upload (two options):

    • Upload supporting documents and other files; or
    • Upload completed fillable form

    Upload supporting documents and other files

    1. Choose who you want to send the file to (either Veterans Affairs Canada or the Bureau of Pension Advocates)
    2. Select what program or benefit the file is related to
    3. Click on Choose file and select the file you want to send
    4. Provide a brief description of what you are uploading
    5. If your upload is successful, you will receive a confirmation message

    Upload completed fillable form

    1. Click on Choose file and select the file you want to send
    2. If your upload is successful, you will receive a confirmation message

    We will contact you directly if we require originals. Please do not mail or fax any documents that you have already submitted online unless you have been requested to do so by a VAC agent.

  • The file I just uploaded is not in the Submitted forms and documents section. What happened?

    If you received a confirmation message that your file successfully uploaded it should appear in the Submitted forms and documents section. If it does not appear, please send us a secure message or contact us.

  • A document I uploaded last month is no longer there. Should I re-submit it?

    No. VAC will contact you if you need to re-submit.

    If a document goes against the Privacy Act, we will advise you and remove the document.

  • Is there a limit to how many documents I can upload?

    There is no limit to the number of documents you can upload to My VAC Account, however each file cannot exceed the size of 25mb.

  • I’ve uploaded my documents. Should I also mail them to you?

    No. You only need to mail documents if we contact you and request an original copy.

    We will contact you directly if we require originals. Please do not mail or fax any documents that you have already submitted online unless you have been requested to do so by a VAC agent.

  • Should I keep the originals?

    Yes, you should always keep your original documents.

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