Veterans Affairs Canada National Survey

Veterans Affairs Canada National Survey

Veterans Affairs Canada National Survey

Just over 1500 Veterans, CAF/RCMP members and survivors, participated in the VAC National Survey 2017.

Thank you to those who participated.

81% of the veterans surveyed are satisfied with the quality of services delivered

Some of the survey's highlights include:

  • 92% were satisfied with their Veterans Independence Program Services
  • 88% of the veterans surveyed found VAC's letters clear adn easy to understand
  • 84% indicated they are satisfied with the Treatment Benefits Program
  • 80% have developed productive working relationships with their case managers
  • 72% of veterans surveyed said VAC employees went beyond expectations

The Veterans Affairs Canada National Survey 2017 showed we need to improve:

  • Rehabilitation Program experience
  • Recognition of service-related injury
  • Application Process

Budget 2016 & 2017 initiatives will help us improve these benefits and services.

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