Delivering Service Excellence

Delivering Service Excellence

We are overhauling our service delivery model so Veterans and their families will find it easier to learn about and access the programs, benefits and services available to them.

FOCUSING ON PEOPLE, NOT PROCESSES.

  • One Veteran, one standard
  • Strengthened partnerships
  • Enhanced in-person service
  • Improved on-line services
  • Call, click or visit - there is no wrong door to reach out to us
  • You will receive the same high level of service each and every time.
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