What Clients Should Know

How Can I Access Products on the VAC drug Formulary?

  • Eligible clients may access standard formulary items by presenting their prescription and their VAC Health Care Identification Card to a pharmacist. The pharmacist submits the request to VAC over a computer network. Access will be approved for "B" clients; for "A" clients access will be approved if the drug is related to the treatment of their VAC pensioned medical condition.
  • To receive special authorization formulary benefits, a client would follow the above steps with the pharmacist; however, for these benefits, the pharmacist will be asked over the computer network to call VAC's special authorization center to seek approval.

How Can I Access Products That Do Not Appear On VAC'S Formulary?

Clients who wish to access products not available on VAC's formulary can submit a request to the Pharmacy Support Unit. Requests should include a letter or report from their doctor that clearly establishes:

  • their diagnosis (related to the requested product);
  • an explanation of why the requested non-formulary product is required;
  • an explanation of how the product will provide a therapeutic value.

How Do I Contact The Pharmacy Support Unit?

  • To receive further information on how to submit a written request, clients can call a toll-free telephone number: 1-866-522-2122.
  • Requests for non-formulary products must be submitted in writing to the Pharmacy Support Unit. The address is:
  • Veterans Affairs Canada
    Treatment Authorization Centre - Pharmacy
    Box 7700
    Charlottetown, PE
    C1A 8M9

What If My Request for a Drug or Non-Formulary Product Is Denied?

  • A review process has been established for clients who have received a negative response.
  • Instructions on how to request a review will be provided in letters of decision issued to clients by VAC following any negative decision.

Did you find what you were looking for?

You can also do a search or contact us at 1-866-522-2122 (toll-free) Monday to Friday, 8:30 to 4:30, local time.

Living outside of Canada?

Monday to Friday, 8:30 to 4:30, EST

United States 1-888-996-2242 (toll-free)
United Kingdom, Germany, France, or Belgium 00-800-996-22421 (toll-free)
Any other country 1-613-996-2242 (collect)

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