How to Appeal a Health Care Decision

If you are not satisfied with a health care decision made by Veterans Affairs Canada, you have the right to request a review of our decision.

There are two levels of review.

First Level Review

  • The decision letter (or your explanation of benefits document) each provides an address for you to submit a request for a first level review.
  • Your request must be made in writing within 60 days from the date the decision is made, unless circumstances beyond your control require an extension.

Second Level Review

  • The decision letter will indicate the address to submit a request for a second level review.
  • If you are not satisfied with the outcome of your first level review, you may submit a request for a second level review within 60 days of the receipt of the first level review decision, unless circumstances beyond your control require an extension.

Note: The second level review is your final level of review.

Did you find what you were looking for?

You can also do a search or contact us at 1-866-522-2122 (toll-free) Monday to Friday, 8:30 to 4:30, local time.

Living outside of Canada?

Monday to Friday, 8:30 to 4:30, EST

United States 1-888-996-2242 (toll-free)
United Kingdom, Germany, France, or Belgium 00-800-996-22421 (toll-free)
Any other country 1-613-996-2242 (collect)

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