Frequently Asked Questions (FAQs) about Health Care Benefits

Treatment Benefits

Question 1:

How can I get additional health-care services or benefits added to my card?

Answer:

If there is a specific health-care benefit or service that you may require, please contact us. VAC will review your eligibility for this benefit and provide you with a decision.

Question 2:

Does my provider need to call VAC for pre-authorization each year, even if I am requesting the same benefit or service?

Answer:

For most benefits and services, VAC only requires pre-authorization the first time you obtain a benefit or service. However, a few benefits still require pre-authorization each time you request the benefit. VAC registered providers can review our Benefit Grid to determine our requirements for providing a particular service.

Question 3:

I received a reimbursement cheque from VAC for a treatment benefit but did not receive the amount that I expected and there was no decision letter to explain why.

Answer:

Please refer to the explanation of benefits statement you received. If the information provided does not explain the different amounts, please call us.

Question 4:

Can I choose any supplier or provider of treatment benefits and services?

Answer:

You may obtain treatment benefits and services from a supplier or provider of your choice. Please see Using your VAC Health Identification card for more information.

Did you find what you were looking for?

You can also do a search or contact us at 1-866-522-2122 (toll-free) Monday to Friday, 8:30 to 4:30, local time.

Living outside of Canada?

Monday to Friday, 8:30 to 4:30, EST

United States 1-888-996-2242 (toll-free)
United Kingdom, Germany, France, or Belgium 00-800-996-22421 (toll-free)
Any other country 1-613-996-2242 (collect)

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