Using your VAC Health Identification Card
To obtain benefits or services, usually, all you will need to do is to present your VAC health card to a health-care services provider. To ensure VAC coverage, the provider may also need a prescription from your doctor or medical professional and, if required, your pre-authorization from VAC.
Using a registered provider
If your provider is registered with VAC, they will bill us directly. For most benefits, your provider will need your signature to confirm that you received their services. It is important that you only sign after you have received the service.
Using any other provider
You will need to pay this type of provider directly for their benefits or services. To receive reimbursement, you must submit your proof of payment (original receipt or paid invoice).
Frequencies and Dollar Limits
There are frequency and dollar limits for most of our treatment benefits. In some circumstances, your request for coverage may be declined or reduced in amount if the requested amount exceeds our frequency or dollar limits. For more information on specific limits for each Program of Choice, please see our Benefit Grids.
Is our coverage sufficient for your needs?
If you have exceptional health needs that require additional benefits or services please contact us.
Travel outside your province
Your VAC Health Identification card can be used in all provinces and territories. However, before you travel outside your home province, you should call us for advice on how to obtain your services outside your home province. If a provider in another province will not accept your card as payment, you may have to pay for the benefit and then request reimbursement.
Travel outside of Canada
If you are planning to travel outside of Canada, please call us to ensure you will qualify to receive treatment benefits and services outside of Canada
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Living outside of Canada?
Monday to Friday, 8:30 to 4:30, EST
United States 1-888-996-2242 (toll-free)
United Kingdom, Germany, France, or Belgium 00-800-996-22421 (toll-free)
Any other country 1-613-996-2242 (collect)
- Overview - Do I qualify?
- Information for Cardholders
- Information for Health Care Service Providers
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