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Annex E — Application Summary Tables

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Disability Award Summary

Disability Award Summary for the Years between 2006 to 2010
DA for all years 2006-2010 For 2006-2007 For 2007-2008 For 2008-2009 For 2009-2010
Number of Clients Applying 33,904 4,937 8,249 9,402 11,316
Number of Unique Applications 36,866 5,273 9,080 10,287 12,226
Number of Applications with All Information Completed 1,490 249 474 405 362
Number of Applications Requiring Additional Information 35,376 5,024 8,606 9,882 11,864
TAT for Decision (days) 178 122 171 167 217
Percentage Applications Approved 60.8% 47.8% 59.3% 63.1% 65.4%
a pie chart shows what percentage of time was spent on a work item between the years 2006-2010
Disability Award Summary - For All Years 2006-2010
Work Item Categories Percentage of Total Work Item TAT per Work Item (days)
Awaiting Documentation from Rep 0% 24
Request for Medical Consult 29% 36
Order file 10% 14
Order service docs 46% 35
Request for additional information 14% 26
Verify Service periods 1% 14
Awaiting allied ruling 0% 187
Request legal consult 0% 9
Request Policy direction 0% 55
Verify Release Date 0% 11
Awaiting Service Information 0% 8
Disability Award Summary - 2006-2007
Work Item Categories Percentage of Total Work Item TAT per Work Item (days)
Awaiting Documentation from Rep 0% 0
Request for Medical Consult 28% 38
Order file 10% 15
Order service docs 47% 29
Request for additional information 14% 19
Verify Service periods 2% 16
Awaiting allied ruling 0% 0
Request legal consult 0% 0
Request Policy direction 0% 26
Verify Release Date 0% 0
Awaiting Service Information 0% 0
Disability Award Summary - 2007-2008
Work Item Categories Percentage of Total Work Item TAT per Work Item (days)
Awaiting Documentation from Rep 0% 0
Request for Medical Consult 29% 42
Order file 9% 16
Order service docs 45% 37
Request for additional information 14% 25
Verify Service periods 3% 13
Awaiting allied ruling 0% 0
Request legal consult 0% 0
Request Policy direction 0% 56
Verify Release Date 0% 0
Awaiting Service Information 0% 17
Disability Award Summary - 2008-2009
Work Item Categories Percentage of Total Work Item TAT per Work Item (days)
Awaiting Documentation from Rep 0% 30
Request for Medical Consult 30% 40
Order file 10% 13
Order service docs 46% 30
Request for additional information 14% 25
Verify Service periods 0% 15
Awaiting allied ruling 0% 187
Request legal consult 0% 0
Request Policy direction 0% 84
Verify Release Date 0% 11
Awaiting Service Information 0% 7
Disability Award Summary - 2009-2010
Work Item Categories Percentage of Total Work Item TAT per Work Item (days)
Awaiting Documentation from Rep 0% 73
Request for Medical Consult 30% 29
Order file 10% 12
Order service docs 46% 41
Request for additional information 13% 31
Verify Service periods 0% 11
Awaiting allied ruling 0% 0
Request legal consult 0% 9
Request Policy direction 0% 41
Verify Release Date 0% 13
Awaiting Service Information 0% 7

Rehabilitation Summary

Rehabilitation Summary
Rehab for All Years 2006-2010 For 2006-2007 For 2007-2008 For 2008-2009 For 2009-2010
Number of Clients Applying 4,447 1,411 932 1,049 1,055
Number of Unique Applications 4,540 1,424 954 1,071 1,091
Number of Applications with All Information Completed 3,893 1,412 760 831 890
Number of Applications Requiring Additional Information 647 12 194 240 201
TAT for Decision (days) 39 43 44 42 29
Percentage Applications Approved 93.6% 91.6% 92.7% 95.1% 95.7%
for all years 2006-2010 Percentage of Total Work Item
Rehabilitation Summary -For All Years 2006-2010
Work Item Categories Percentage of Total Work Item TAT per Work Item (days)
Awaiting Assessment 7% 34
Awaiting Consultation 3% 11
Awaiting Information From Client 14% 25
Awaiting Medical Information 16% 42
Awaiting Other Information 11% 37
Awaiting Service Information 22% 17
Other see comment 28% 16
Rehabilitation Summary - 2006-2007
Work Item Categories Percentage of Total Work Item TAT per Work Item (days)
Awaiting Assessment 0% 0
Awaiting Consultation 0% 0
Awaiting Information From Client 6% 283
Awaiting Medical Information 24% 71
Awaiting Other Information 18% 211
Awaiting Service Information 12% 21
Other see comment 41.18% 6
Rehabilitation Summary - 2007-2008
Work Item Categories Percentage of Total Work Item TAT per Work Item (days)
Awaiting Assessment 3% 20
Awaiting Consultation 1% 13
Awaiting Information From Client 17% 23
Awaiting Medical Information 15% 67
Awaiting Other Information 10% 32
Awaiting Service Information 12% 10
Other see comment 40% 9
Rehabilitation Summary - 2008-2009
Work Item Categories >Percentage of Total Work Item TAT per Work Item (days)
Awaiting Assessment 10% 39
Awaiting Consultation 4% 13
Awaiting Information From Client 15% 20
Awaiting Medical Information 12% 37
Awaiting Other Information 14% 35
Awaiting Service Information 24% 21
Other see comment 21% 27
Rehabilitation Summary - 2009-2010
Work Item Categories Percentage of Total Work Item TAT per Work Item (days)
Awaiting Assessment 6% 30
Awaiting Consultation 3% 8
Awaiting Information From Client 11% 29
Awaiting Medical Information 21% 28
Awaiting Other Information 7% 27
Awaiting Service Information 29% 16
Other see comment 23% 14

Earnings Loss Summary

Earnings Loss Summary
EL for All Years 2006-2010 For 2006-2007 For 2007-2008 For 2008-2009 For 2009-2010
Number of Clients Applying 3,874 1,186 849 929 910
Number of Unique Applications 3,908 1,186 856 939 927
Number of Applications with All Information Completed 1,259 1,068 57 63 71
Number of Applications Requiring Additional Information 2,649 118 799 876 856
TAT for Decision (days) 117 209 86 89 58
Percentage Applications Approved 99.8% 99.8% 99.8% 99.8% 100.0%
a pie chart showing work items and percentages for the years 2006 to 2010
Earnings Loss Summary - For All Years 2006-2010
Work Item Categories Percentage of Total Work Item TAT per Work Item (days)
Awaiting Death Ruling 1% 106
Awaiting RROD 15% 67
Awaiting Service Information 1% 36
Awaiting SIN 8% 43
Order Service Docs 0% 38
Request for Additional info/action 20% 91
Verify Applicable Salary 23% 43
Verify Income Sources 14% 63
Verify Release Date 19% 37
Verify Service Periods 0% 18
Earnings Loss Summary - 2006-2007
Work Item Categories Percentage of Total Work Item TAT per Work Item (days)
Awaiting Death Ruling 0% -
Awaiting RROD 3% 288
Awaiting Service Information 0% 42
Awaiting SIN 2% 185
Order Service Docs 0% -
Request for Additional info/action 47% 224
Verify Applicable Salary 17% 199
Verify Income Sources 18% 263
Verify Release Date 12% 209
Verify Service Periods 0% -
Earnings Loss Summary - 2007-2008
Work Item Categories Percentage of Total Work Item TAT per Work Item (days)
Awaiting Death Ruling 0% 25
Awaiting RROD 17% 70
Awaiting Service Information 1% 41
Awaiting SIN 7% 39
Order Service Docs 0% -
Request for Additional info/action 20% 92
Verify Applicable Salary 23% 38
Verify Income Sources 13% 57
Verify Release Date 19% 30
Verify Service Periods 0% -
Earnings Loss Summary - 2008-2009
Work Item Categories Percentage of Total Work Item TAT per Work Item (days)
Awaiting Death Ruling 2% 153
Awaiting RROD 15% 76
Awaiting Service Information 1% 38
Awaiting SIN 10% 45
Order Service Docs 0% 50
Request for Additional info/action 22% 89
Verify Applicable Salary 20% 49
Verify Income Sources 13% 74
Verify Release Date 18% 44
Verify Service Periods 0% 5
Earnings Loss Summary - 2009-2010
Work Item Categories Percentage of Total Work Item TAT per Work Item (days)
Awaiting Death Ruling 1% 57
Awaiting RROD 14% 49
Awaiting Service Information 0% 13
Awaiting SIN 8% 39
Order Service Docs 0% 20
Request for Additional info/action 15% 57
Verify Applicable Salary 26% 33
Verify Income Sources 15% 38
Verify Release Date 20% 28
Verify Service Periods 0% 22

Health Benefits Summary

Health Benefits Summary
HB for All Years 2006-2010 For 2006-2007 For 2007-2008 For 2008-2009 For 2009-2010
Number of Clients Applying 1,197 367 278 288 264
Number of Unique Applications 1,324 370 295 330 329
Number of Applications with All Information Completed 626 304 83 103 136
Number of Applications Requiring Additional Information 698 66 212 227 193
TAT for Decision (days) 59 81 53 66 33
Percentage Applications Approved 81.2% 68.9% 85.8% 84.5% 87.5%
a pie chart displaying all years 2006 - 2010 percentage of each total work item.
Health Benefits Summary - For All Years 2006-2010
Work Item Categories Percentage of Total Work Item TAT per Work Item (days)
Awaiting Direction 2% 13
Awaiting Information From Client 29% 56
Awaiting Pensioner Status from DND 25% 35
Awaiting Information From SISIP 10% 12
Awaiting Rehab Decision 18% 79
Awaiting Verification of Release Data 13% 32
Awaiting Other 3% 28
Health Benefits Summary - 2006-2007
Work Item Categories Percentage of Total Work Item TAT per Work Item (days)
Awaiting Direction 6% 5
Awaiting Information From Client 52% 112
Awaiting Pensioner Status from DND 1% 4
Awaiting Information From SISIP 2% 8
Awaiting Rehab Decision 34% 99
Awaiting Verification of Release Data 0% 0
Awaiting Other 5.06% 29
Health Benefits Summary - 2007-2008
Work Item Categories Percentage of Total Work Item TAT per Work Item (days)
Awaiting Direction 3% 19
Awaiting Information From Client 26% 41
Awaiting Pensioner Status from DND 23% 35
Awaiting Information From SISIP 14% 6
Awaiting Rehab Decision 22% 79
Awaiting Verification of Release Data 7% 22
Awaiting Other 6% 27
Health Benefits Summary - 2008-2009
Work Item Categories Percentage of Total Work Item TAT per Work Item (days)
Awaiting Direction 1% 15
Awaiting Information From Client 22% 49
Awaiting Pensioner Status from DND 30% 46
Awaiting Information From SISIP 12% 16
Awaiting Rehab Decision 15% 80
Awaiting Verification of Release Data 20% 40
Awaiting Other 1% 30
Health Benefits Summary - 2009-2010
Work Item Categories Percentage of Total Work Item TAT per Work Item (days)
Awaiting Direction 0% 13
Awaiting Information From Client 30% 32
Awaiting Pensioner Status from DND 34% 21
Awaiting Information From SISIP 8% 15
Awaiting Rehab Decision 12% 50
Awaiting Verification of Release Data 15% 23
Awaiting Other 0% 27

Career Transition Services Program Summary

Career Transition Services Program Summary
JPP for All Years 2006-2010 For 2006-2007 For 2007-2008 For 2008-2009 For 2009-2010
Number of Clients Applying 996 68 102 504 322
Number of Unique Applications 996 68 102 504 322
Number of Applications with All Information Completed 317 51 38 153 75
Number of Applications Requiring Additional Information 679 17 64 351 247
TAT for Decision (days) 32 57 37 36 17
Percentage Applications Approved 90.3% 38.2% 85.3% 95.0% 95.3%
a pie chart displaying the percentage total of all years between 2006 and 2010
Career Transition Services Program Summary - For All Years 2006-2010
Work Item Categories Percentage of Total Work Item TAT per Work Item (days)
Awaiting Information 7% 60
Awaiting Service Information 68% 9
Awaiting Direction 11% 31
Awaiting Client Information 12% 70
Awaiting Rehabilitation Decision 1% 111
Other see comments 2% 19
Career Transition Services Program Summary - 2006-2007
Work Item Categories Percentage of Total Work Item TAT per Work Item (days)
Awaiting Information 0% 0
Awaiting Service Information 17% 47
Awaiting Direction 6% 120
Awaiting Client Information 72% 27
Awaiting Rehabilitation Decision 0% 0
Other see comments 6% 30
Career Transition Services Program Summary - 2007-2008
Work Item Categories Percentage of Total Work Item TAT per Work Item (days)
Awaiting Information 27% 60
Awaiting Service Information 39% 9
Awaiting Direction 27% 25
Awaiting Client Information 2% 42
Awaiting Rehabilitation Decision 1% 504
Other see comments 4% 6
Career Transition Services Program Summary - 2008-2009
Work Item Categories Percentage of Total Work Item TAT per Work Item (days)
Awaiting Information 7% 62
Awaiting Service Information 67% 9
Awaiting Direction 11% 32
Awaiting Client Information 13% 90
Awaiting Rehabilitation Decision 0% 30
Other see comments 2% 34
Career Transition Services Program Summary - 2009-2010
Work Item Categories Percentage of Total Work Item TAT per Work Item (days)
Awaiting Information 0% 15
Awaiting Service Information 81% 8
Awaiting Direction 6% 31
Awaiting Client Information 10% 49
Awaiting Rehabilitation Decision 1% 33
Other see comments 2% 3
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