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Appendix B: NVC Phase I Recommendations

Recommendation 1

It is recommended that the Director General, Program Management Division, complete a comprehensive needs assessment related to career transition services for Veterans.

Recommendation 2

It is recommended that the Director General, Program Management Division, further explore the identified overlap with other federal programs to identify opportunities to enhance efficiency and service delivery to clients.

Recommendation 3

It is recommended that the Senior Assistant Deputy Minister – Policy, Programs and Partnerships Branch, review and reconcile the Department’s role in supporting the needs of families in relation to the services and benefits currently available.

Recommendation 4

It is recommended that the Director General, Policy and Research Division, prepare options and costings as to whether to provide additional support for clients and families who cannot afford to access the Health Benefits Program.

Recommendation 5

It is recommended that the Director General, Policy and Research Division, reassess if dental coverage should be proposed as a component of the New Veterans Charter.

Recommendation 6

It is recommended that the Director General, Program Management Division, more clearly define the NVC desired outcomes and finalize and implement the corresponding logic models and performance measurement plans for all five programs.

Recommendation 7

It is recommended that Director General, Program Management Division, identify and implement opportunities to improve the utility of information collected from the Client Re-establishment Survey.

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