Language selection


Search veterans.gc.ca

Appendix C: NVC Phase II Recommendations

Recommendation 1 (Essential)

It is recommended that the Director General, Program Management Division, in consultation with the Service Delivery Management Division and the Communications Division, fully implement an outreach strategy with clearly outlined roles and responsibilities and is supported by adequate resources and a performance measurement plan.

Recommendation 2 (Essential)

It is recommended that the Director General, Program Management Division, in consultation with the Service Delivery Management Division and the Communications Division, plan, coordinate and target NVC messaging to ensure resources are being expended in an effective manner to reach key audiences.

Recommendation 3 (Essential)

It is recommended that a review be conducted by the Director General, Service Delivery Management Division, in consultation with the Program Management Division and the Centralized Operations Division, to identify opportunities to reduce duplication and complication in the application process for the NVC programs.

Recommendation 4 (Essential)

It is recommended that the process for applying for earnings loss be reviewed and revised by the Director General, Service Delivery Management Division in consultation with the Centralized Operations Division and the Program Management Division with a view to improving efficiency.

Recommendation 5 (Essential)

It is recommended that the Director General, Service Delivery Management Division improve the current online application process.

Recommendation 6 (Essential)

It is recommended that the Director General, Service Delivery Management Division in consultation with the Program Management Division, develop resource and sustain a National Learning Program for the New Veterans Charter.

Recommendation 7 (Essential)

It is recommended that the Director General, Service Delivery Management Division develop and implement a process to streamline access to current policies, business processes and directives and more effectively identify and communicate changes.

Recommendation 8 (Essential)

It is recommended that the Director General, Service Delivery Management Division clarify and communicate the purpose and composition for the interdisciplinary team.

Recommendation 9 (Essential)

It is recommended that the Director General, Service Delivery Management Division, clarify the role of health professionals and functional specialists in relation to the NVC programs and to each other and more effectively communicate when to consult with these positions.

Recommendation 10 (Essential)

It is recommended that the Director General, Program Management Division in consultation with Service Delivery Management Division, Policy Division and Finance Division complete the modifications to the delegation of authority for the New Veterans Charter and implement the revised authority with a supportive framework which includes a comprehensive quality assurance component.

Date modified: