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Appendix D: Evaluation of Disability Pensions and Awards Recommendations

Recommendation 1 (Essential)

It is recommended that the Director General, Program Management Division:

  1. clearly map how the outcomes for the Disability Award Program link to the outcomes of the other NVC programs; and
  2. ensure the VAC performance measurement plans are consistent with the outcomes of the Disability Awards Program.

Recommendation 2 (Essential)

It is recommended that the Director General, Policy and Research Division, in cooperation with the Director General Service Delivery Management conduct research to quantify the scope and magnitude of issues associated with “at risk” clients receiving lump sum awards and the resulting effects on clients’ long-term well-being and re-establishment in civilian life.

Recommendation 3 (Critical)

It is recommended that the Director General, Policy and Research Division and Director General, Program Management Division review the benefits and/or allowances available to severely disabled clients under the New Veterans Charter, and where necessary, seek authority to ensure the needs of these clients are adequately met.

Recommendation 4 (Essential)

It is recommended that the Director General, Policy and Research Division consider conducting an analysis of the need for and feasibility of reimbursing treatment benefits for disability award recipients retroactive to the date of application.

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