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Appendix E: Scope of Work

NVC and DA/DP Evaluation Questions

Core Evaluation Issues - Continued Need for the Program

Evaluation Questions

NVC Phase I
  • What is the need for each of the NVC programs?
DA/DP
  • What are the program design differences of the Disability Pension (DP) and the Disability Award (DA) in addressing client need?
  • To what extent does the Disability Awards Program or Disability Pensions Program address a demonstrable need?

Core Evaluation Issues - Alignment with Government Priorities

Evaluation Questions

NVC Phase I
  • To what extent does the NVC align with Government priorities?
DA/DP
  • How do the Disability Pensions and Awards contribute to the federal government priorities?

Core Evaluation Issues - Alignment with Federal Roles and Responsibilities

Evaluation Questions

NVC Phase I
  • To what extent does the NVC align with Government priorities?
  • Is there duplication or overlap with other programs or services?
DP
  • With the implementation of the NVC and DA program have the roles and responsibilities for VAC, in recognizing war service disability, changed?

Core Evaluation Issues - Achievement of Expected Outcomes

Evaluation Questions

NVC Phase I
  • Are there unmet needs which should be covered by the NVC?
  • How do the NVC programs compare to similar programs offered by other countries?
  • How is program performance measured?
NVC Phase II
  • Are there appropriate supports in place for operational staff delivering the NVC programs?
  • Are roles and responsibilities clearly defined and appropriate?
  • How efficient and effective is the application process?
NVC Phase III
  • How efficiently and effectively does VAC assist clients in transitioning from military to civilian life?
  • Are the NVC programs adequately supporting all NVC clients?
  • How satisfied are clients with the NVC programs?
  • How does the effectiveness of VAC’s NVC programs compare to other similar programs?
  • What are the unintended impacts that have occurred?
DA/DP
  • To what extent do the Disability Award Program and the Disability Pension Program meet desired outcomes?

Core Evaluation Issues - Demonstration of Efficiency and Economy

Evaluation Questions

NVC Phase II
  • How efficient and effective is VAC’s outreach?
  • How efficient and effective is the application process?
NVC Phase III
  • How efficiently and effectively does VAC assist clients in transitioning from military to civilian life?
  • What are the inputs and outputs?
DA/DP
  • What are the inputs and outputs of the Disability Awards Program in comparison to the Disability Pension Program?
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