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Appendix F: Incomplete Data Affecting Measurement of Outcomes


  • Lack of measures to identify if an individual feels recognized
  • We have not asked for Veterans’ perspectives on recognition


  • Reestablishment survey does not measure changes in health status.
  • Case plans and assessments cannot be linked to RROD making it difficult to determine timely access.
  • Inaccurate data input makes measuring outcomes and outputs a challenge i.e. treatment expense related to DB and/or Rehab, FHCPS does not separate survivor data and Veteran data, CSDN coding errors (for example entering a completed status for participants who have not really finished the Rehabilitation Program).
  • No performance data available for the Health Benefits Program.

Community Integration

  • Lack of integrated performance measurement data (CTS, DA, FB do not address community integration) to measure the degree of success of Veterans integrating into their communities.
  • Lack of a well defined tool to describe, quantify and measurement improvement for community integration.


  • Income is measured differently depending on the program i.e. family income compared (CFIS) to individual income (EL).
  • No data stating if the individual remains in a job after initial “successful” completion of CTS.
  • Vocational rehabilitation service costs are difficult to quantify due to billing issues.


  • Lack of performance measurement for outreach activities.
  • Lack of baseline information to reflect activities previous to entry to VAC programs (other insurance programs, job finding services, vocational services, etc).
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