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Appendix A

Table - Audit Criteria
Objective Audit Criteria Result
Objective 1: To review the quality of care provided to Veterans at the Sunnybrook Veterans Centre Care provided meets the provincial requirements and standards of care Met
Objective 2: To assess the controls in place to monitor care and to address concerns raised by Veterans and families An effective quality care program is in place Partially Met
There is a documented approach with respect to risk management Met
An effective issues/complaints management system is in place Partially Met
The Department has clearly established and communicated expectations, roles and responsibilities Partially Met
Appropriate mechanisms have been established by the Department to report on the care being delivered N/A*

* Note: As presented in Section 3.1, audit results confirmed that the delivery and monitoring of care is a provincial responsibility. As a result, this audit criteria was not applicable to Veterans Affairs Canada.

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