Appendix A

Table - Audit Criteria

Objective	Audit Criteria	Result
Objective 1: To review the quality of care provided to Veterans at the Sunnybrook Veterans Centre	Care provided meets the provincial requirements and standards of care	Met
Objective 2: To assess the controls in place to monitor care and to address concerns raised by Veterans and families	An effective quality care program is in place	Partially Met
	There is a documented approach with respect to risk management	Met
	An effective issues/complaints management system is in place	Partially Met
	The Department has clearly established and communicated expectations, roles and responsibilities	Partially Met
	Appropriate mechanisms have been established by the Department to report on the care being delivered	N/A*

* Note: As presented in Section 3.1, audit results confirmed that the delivery and monitoring of care is a provincial responsibility. As a result, this audit criteria was not applicable to Veterans Affairs Canada.