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Assessment Findings Summary

Prepared by:
Audit Services Canada from Public Works and Government Services Canada

The Department has worked to reduce the risk of a future privacy breach by introducing policies and procedures to prevent and detect the misuse of clients’ personal information by its employees. Employee education and training are now critical to successful implementation of the new policies and procedures.

Given the recent implementation of these changes, we could not yet assess the effectiveness of the policies and procedures in achieving compliance with the Acts.

Summary results for the assessment criteria are presented at Appendix B.

Since October 2010, the Department has worked diligently to complete its 10-point action plan. Nine of the ten action plan steps were substantively completed at May 31, 2011. Five steps were fully completed and five were ongoing. Ongoing actions were primarily related to employee training and monitoring.

The Department plans to complete all actions prior to the Privacy Commissioner’s audit, anticipated in fall 2011.

The implementation status of the action plan is presented at Appendix C.

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