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The New Veterans Charter Rehabilitation Program

About the New Veterans Charter

On May 13, 2005, Bill C-45, the Canadian Forces Members and Veterans Re-establishment and Compensation Act (The New Veterans Charter), received Royal Assent. The New Veterans Charter represents the most sweeping change to Veterans' benefits and services in the past 60 years and keeps pace with the needs of releasing Canadian Forces members and their families, while still providing services and benefits to help traditional war-service Veterans live with dignity and independence.

This Privacy Impact Assessment (PIA) describes the Rehabilitation (Rehab) program under the New Veterans Charter, designed to help disabled Canadian Forces Veterans who need support to re-enter civilian life. Family members may also be involved in the Rehab program which, in most cases, is provided through a network of local experts and resources. Services may be used alone, or together, depending on need. Rehabilitation services and benefits include:

  • Medical Rehabilitation - Health care experts work to stabilize and restore health, to make it easier to cope with health problems, and to help the client's body and mind function as well as possible.
  • Psychosocial Rehabilitation - Helps to restore independence and adapt and adjust to life in particular circumstances and situations within families and communities.
  • Vocational Rehabilitation and Assistance - Assistance with training and learning opportunities to facilitate transfer of skills and education from military jobs to similar civilian jobs. If skill transfer is not possible, clients may qualify for training for another kind of employment through the Vocational Assistance Program.

With application to any of the services and benefits under this program, the client is required to submit personal information which may include: member's name, service number, date of release, service medical records, and other medical/hospital reports.

About the Privacy Impact Assessment

A Privacy Impact Assessment provides a framework to ensure that privacy is considered throughout the design or redesign of programs or services and identifies the extent to which proposals comply with all appropriate statutes. Assessments help managers and decision-makers avoid or mitigate privacy risks and promote fully informed policy, program and system design choices.

Although the Rehabilitation Program interacts to some extent with two other programs, the scope of this PIA is limited to the particulars of the Rehab program under the New Veterans Charter.

This PIA reflects the program status as it existed on October 13, 2006 and identifies six privacy-related issues, all considered to be low risk. To resolve these low-risk concerns, the following mitigation measures have been brought forward:

  • Additional Awareness and Training
  • Development of Information Management Accountability Framework
  • Addition of Information Management responsibilities to work descriptions of Regional Directors General and Director General of the National Operations Division of Veterans Affairs
  • Development of evaluation and performance measurement criteria
  • Addition of Information Management components to the responsibilities of the Quality Management Program
  • Update program forms and the Treasury Board Secretariat Info Source publication to include the registered Personal Information Bank number
  • Potential for new Records Disposition Authorities for client records
  • Consistent management of information through its lifecycle in accordance with legislative and central agency requirements
  • Updated Threat and Risk Assessment following modifications of the electronic records system
  • ATIP involvement in contract preparation, including input into framing of Statements of Requirements and bid review

Mitigation strategies for all privacy-related issues are appropriate and in accordance with program management procedures.

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