Language selection


Search veterans.gc.ca

Share this article on:

In June 2020, we released a strategy to address the long-standing issue of processing times for disability benefits decisions: Timely Disability Benefits Decisions. This includes hiring 350 additional full-time staff for two years to support decision-making and form “Spike teams” that focus on the most common disability benefit applications we receive.

Reducing Wait Times for Disability Applications: Spike Teams

Since we released our plan, the Spike teams have been hired, trained and, as of January 2021, have started making decisions on disability benefit applications. About 25% of these employees are French or bilingual, which helps us ensure progress on both French and English applications. All of these additional Spike staff are organized in the Veteran Benefit Team format. With the addition of Spike teams to our regular staff, we expect to significantly reduce the number of claims beyond the 16-week service standard by the end of March 2022.

As the efforts of the Spike teams ramp up, the progress will show in future quarterly reports.

Date published: 2021-01-19


Articles for Veterans and families

Success in life after service: Drew Semper

Success in life after service: Drew Semper

“Take time to plan your post-service career, and use all resources to find training and employers,” advises Air Force Reserve Sgt Drew Semper.

Veteran Howard Elson recommends the Veterans Independence Program

Veteran Howard Elson recommends the Veterans Independence Program

An injury during his service to our country hasn't prevented Mr. Elson from taking charge of his destiny.

Veterans struggling with events in Afghanistan

Veterans struggling with events in Afghanistan

The current situation in Afghanistan is distressing for many. There are resources to help you cope.

Date modified: