Case management

The transition to civilian life can be a challenge; more so if it involves a serious injury or illness. When the challenge is too much to handle alone, the assistance of a case manager can help you and your family.

About this program

Case management is a collaborative process of assessment, planning, coordination, evaluation and advocacy for options and services to meet your needs.

Do I need case management?

When the challenge is too much to handle alone, the assistance of a case manager can help you and your family. There are many factors that can lead to a need for case management services, some of the most common include:

  • an ongoing decline in your physical or mental health,
  • financial uncertainty,
  • housing issues,
  • family-related stress, or
  • social isolation.

Do you qualify?

To receive the support of a VAC case manager, you must be a:

  • a member of the Canadian Armed Forces or RCMP nearing your release date,
  • former member of the Canadian Armed Forces or the RCMP, or
  • survivor of any of the above.

How to apply

There is no application form to request Case Management.

When preparing to leave service, the VAC transition interview may identify that you and your family need case management services. We will then assign you a case manager.

If you have already released, please contact us if you think you (and your family) could benefit from case management services.


Additional information

How it works

Throughout your time together, you and your case manager will:

  • Build a strong relationship,
  • Assess and identify your goals and decide if there are any barriers to achieving them, and
  • Develop a plan that identifies the information and services you need to achieve your goals.

The services identified in your plan could include doctors, nurses, psychologists, physiotherapists, occupational therapists, vocational rehabilitation specialists, and other service providers who can help you achieve your goals.

Throughout the life of your plan, your case manager will check your progress by coordinating between you, your health professionals, and other service providers and help you adjust your plan, if needed. To get the most benefit from these services, provide feedback about any challenges you face to anyone working with you.


Related programs

Transition Interview - meet with a VAC employee to identify any needs you may have before your release from service.


Frequently asked questions

I released years ago, would I still qualify for case management?

Yes. You can still benefit from this service if you face challenges in your everyday life that have made it difficult to successfully adjust to post-military life. To determine if you will benefit from case management, we look at several indicators of everyday life and score how you’re doing. These indicators include your physical and mental health, job and financial security, social interactions and your physical environment (your home). If you have a limitation in two or more of those areas, you can likely benefit from case management.

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