Treatment Benefits during the COVID-19 pandemic

In-person healthcare services have been impacted by the COVID-19 pandemic. VAC has made temporary changes to our Treatment Benefits program to ensure you receive the treatment and services you need. Please read through our questions and answers below for more information.

Questions and Answers

Treatment Benefits during the COVID-19 pandemic

  • I have been unable to attend in-person therapy sessions during this time. Can I have additional sessions?

    If your therapy sessions have been cancelled due to COVID-19, your unused sessions will still be available to you when you are able to visit your health professional again. If you require additional sessions to support your health, please call 1-866-522-2122.

  • During the COVID-19 pandemic, can I qualify for tele-health services to replace my in-person services?

    VAC will accept telehealth and virtual health services as an alternative to in-person services. To qualify for coverage during this period, these services must be recommended by your health professional and be considered within scope of practice by professional associations and governing bodies. To see if your tele-health or virtual services are covered, please call 1-866-522-2122.

    Please note - Massage Therapy services are not eligible to be provided using telehealth/virtual health methods.

  • I am unable to see my health professional to renew a prescription for my treatment benefits. Is there anything in place to help me?

    For services other than prescription drugs, such as physiotherapy or counselling, you do not need to renew your prescription during this time. The renewal of prescription drugs falls under the direction of provincial health authorities. If you need to renew your prescription drugs, please contact your health professional.

Personal Protective Equipment

  • I need personal protective equipment to attend my health appointments. Will VAC pay for this?

    Yes, you may be covered if you need to wear personal protective equipment such as non-medical masks and/or gloves to receive treatment. For more information, please call 1-866-522-2122.

    Additionally, if you need an escort to attend your appointment with you, their personal protective equipment will also be covered.

  • Where can I find personal protective equipment?

    Health professionals may have personal protective equipment free or available for purchase at their offices. You can check with your health professional if personal protective equipment will be supplied at your appointment or if you must bring your own.

    You can also reach out to medical supply companies such as pharmacies to buy personal protective equipment. We recommend you call ahead to see if they have any in stock.

  • What type of personal protective equipment is covered?

    We will reimburse personal protective equipment including non-medical masks and/or gloves. If your health professional requires you wear other personal protective equipment, please call 1-866-522-2122.

  • How do I get reimbursed for personal protective equipment?

    You can use your VAC Health Identification Card to purchase personal protective equipment. You can use this card with VAC registered health care providers such as your local pharmacy or treating health professional. They will bill VAC directly so you do not need to pay out of pocket.

    If you are unable to use your VAC Health Identification Card, please complete a VAC 918 Client Reimbursement Claim Form and submit to Medavie Blue Cross by mail to:

    National Reimbursement Centre
    PO Box 6700
    Moncton, NB E1C 0T8

    You will need to submit your proof of payment (original receipt or invoice) that shows:

    • the date you received the benefit or service;
    • the name of the benefit or service;
    • the amount you paid; and,
    • the name and address of the provider.

Information on healthcare services

As different parts of the country begin to reopen, some health providers may be resuming in-person services. Here is a list of services and their status for each province and territory. Always check with your health provider for their reopening status.

Please note: This list was updated 16 June 2020.

Provinces

  • Alberta

    Physiotherapy: Services were able to resume services on 4 May 2020.

    Massage Therapy: Services were able to resume services on 12 June 2020.

    Chiropractor: Services were able to resume service on 4 May 2020.

    Occupational Therapy: Services were able to resume on 4 May 2020.

  • British Columbia

    Physiotherapy: Physiotherapists were allowed to resume services on 19 May.

    Massage Therapy: Massage Therapists were allowed to resume services on 19 May.

    Chiropractor: Chiropractors were allowed to resume services on 19 May.

    Occupational Therapy: Occupational Therapists were allowed to resume services on 19 May.

  • Manitoba

    Physiotherapy: Physiotherapists were able to resume service on 4 May.

    Massage Therapy: Services were allowed to resume on 4 May.

    Chiropractor: Services were allowed to resume on 4 May.

    Occupational Therapy: Please check with your local health provider for their current status.

  • New Brunswick

    Physiotherapy: Please check your local health provider for their current status.

    Massage Therapy: Please check with your local health provider for their current status.

    Chiropractor: Please check with your local health provider for their current status.

    Occupational Therapy: Please check with your local health provider for their current status.

  • Newfoundland and Labrador

    Physiotherapy: Physiotherapists were able to resume service on 8 June.

    Massage Therapy: Massage Therapists were able to resume service on 8 June.  

    Chiropractor: Chiropractors were able to resume service on 8 June. 

    Occupational Therapy: Occupational Therapists were able to resume service on 8 June.  

  • Nova Scotia

    Physiotherapy: Physiotherapists can provide in-person or virtual care services if they follow the Health Protection Act Order and their sector-specific plans.

    Massage Therapy: Massage Therapists can provide in-person or virtual care services if they follow the Health Protection Act Order and their sector-specific plans.

    Chiropractor: Chiropractors can provide in-person or virtual care services if they follow the Health Protection Act Order and their sector-specific plans.

    Occupational Therapists: Occupational Therapists can provide in-person or virtual care services if they follow the Health Protection Act Order and their sector-specific plans.

  • Ontario

    Physiotherapy: Services were able to gradually resume 26 May.

    Massage Therapy: Services were allowed to gradually resume 29 May.

    Chiropractor: Services were able to gradually resume 26 May.

    Occupational Therapy: In-person services may be provided for urgent cases only. Please check with your local health care provider for their current status.

  • Prince Edward Island

    Physiotherapy: Services were able to resume 1 May in Phase 1 of the province’s reopening plan.

    Massage Therapy: Services were able to resume 22 May in Phase 2 of the province’s reopening plan.

    Chiropractors: Services were able to resume 1 May in Phase 1 of the province’s reopening plan.

    Occupational Therapy: Services were able to resume 1 May in Phase 1 of the province’s reopening plan.

  • Quebec

    Physiotherapy: Services were able to resume on 1 June.

    Massage Therapy: Services were able to resume 1 June.

    Chiropractor: Please check with your local health provider for their current status.

    Occupational therapy: Please check with your local health provider for their current status.

  • Saskatchewan

    Physiotherapy: Services were able to resume as part of Phase 1 of the province’s reopening plan.

    Massage Therapy: Services were able to resume on 19 May in Phase 2 of the province’s reopening plan.

    Chiropractor: Services were able to resume in Phase 1 of the province’s reopening plan.

    Occupational Therapy: Services were able to resume in Phase 1 of the province’s reopening plan.

Territories

  • Northwest Territories

    Physiotherapy: Please check with your local health care provider for their current status.

    Massage Therapy: Please check with your local health care provider for their current status.

    Chiropractor: Please check with your local health care provider for their current status.

    Occupational Therapy: Please check with your local health care provider for their current status.

  • Nunavut

    Physiotherapy: Please check with your local health care provider for their current status.

    Massage Therapy: Please check with your local health care provider for their current status.

    Chiropractor: Please check with your local health care provider for their current status.

    Occupational Therapy: Please check with your local health care provider for their current status.

  • Yukon

    Physiotherapy: Services were able to resume in Phase 1 of the territory’s restart plan.

    Massage Therapy: Services were able to resume in Phase 1 of the territory’s restart plan

    Chiropractor: Please check with your local health care provider for their current status.

    Occupational Therapy: Please check with your local health care provider for their current status.

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