How to Appeal a Health Care Decision

If you are not satisfied with a health care decision made by Veterans Affairs Canada, you have the right to request a review of our decision.

There are two levels of review.

First Level Review

• The decision letter (or your explanation of benefits document) each provides an address for you to submit a request for a first level review.
• Your request must be made in writing within 60 days from the date the decision is made, unless circumstances beyond your control require an extension.

Second Level Review

• The decision letter will indicate the address to submit a request for a second level review.
• If you are not satisfied with the outcome of your first level review, you may submit a request for a second level review within 60 days of the receipt of the first level review decision, unless circumstances beyond your control require an extension.