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Claim information - Treatment Benefits

Claim must be submitted within 18 months from the date you received the treatment benefit; or travelled to receive a treatment benefit.

Information to be included with your claim form if: Please remember to include:
You are requesting reimbursement for benefits/services that you have already paid and for which you have not submitted a provincial or private insurance claim. The original receipt(s) indicating payment in full. Receipts must indicate date of service, the name and address of the supplier or provider and a description of the benefits/services received.
You have previously submitted a provincial or private insurance claim for these benefits/services and are requesting reimbursement for the portion not covered by your plan(s). Copies of all receipts, invoices and prescriptions, along with the original explanation or statement of benefits from the insurer.
You have not paid for the benefits/services and have indicated on the front you want us to pay your provider. An original invoice with the name of the supplier or provider and a description of the benefits/services.
You have a prescription for the benefits/services you received. A copy of the prescription dated within 12 months of the date of the service.
You are submitting a dental claim. The original standard dental claim form.

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Monday to Friday, 8:30 to 4:30, EST

United States 1-888-996-2242 (toll-free)
Any other country 00-800-996-22421 (toll-free)

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