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Providers - Treatment Benefits

The term “provider” is used to describe any person, business or organization that provides benefits and services.

You choose your provider. The only restriction is that providers who supply you with benefits or services must be:

  • licensed or certified in their province/territory; or
  • where no provincial/territorial criteria exists, they must meet requirements set by Veterans Affairs Canada (VAC).

Using a registered provider

Often, it is more convenient to choose a provider who is already registered with Medavie Blue Cross.

Registered providers have met standards set by VAC and have registered with Medavie Blue Cross to provide you with approved benefits and services.

When you request treatment services from a registered provider, simply give your Veterans Affairs Canada Health Care Identification card to the provider. VAC is able to pay registered providers directly for treatment benefits and services up to the pre-set dollar limits or frequencies.

Using any other provider

If you use a non-registered provider, you must pay the provider directly. You will then need to submit a claim to be reimbursed for approved benefits or services. VAC limits and provider standards still apply.

Did you find what you were looking for?

You can also do a search or contact us at 1-866-522-2122 (toll-free) Monday to Friday, 8:30 to 4:30, local time.

Living outside of Canada?

Monday to Friday, 8:30 to 4:30, EST

United States 1-888-996-2242 (toll-free)
Any other country 00-800-996-22421 (toll-free)

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