Evaluation of Case Management Services – March 2019
Table of Contents
- Executive Summary
- 1.0 Introduction
- 2.0 Scope and Methodology
- 3.0 Reach
- 4.0 Case Management Tools
- 5.0 Can VAC’s Case Management Services be enhanced by adopting practices and professional standards utilized in other federal government departments?
- 6.0 Do VAC’s Case Management Services support Veterans with complex needs, including women, men and gender-diverse individuals with many identity factors (GBA+) in addressing their needs?
- 7.0 Are VAC Case Management Service standards/ commitments being achieved and are they appropriate?
- 8.0 Unintended findings of the evaluation
- Annex A – File Review Results, Assessment Of Veteran Needs
- Annex B
- Glossary of Terms
- This publication is available upon request in alternate formats.