Evaluation of the Disability Benefits Program Redress Process
Table of contents
- Executive Summary
- 1.0 Introduction
- 2.0 Scope and Methodology
- 3.0 Need/Relevance/Reach
- 4.0 Performance and Efficiency/Economy
- 4.1 To what extent is the Redress Process achieving its objectives?
- 4.1.1 Governance
- 4.1.2 Review of current departmental guidance on redress
- 4.1.3 Performance Information
- 4.1.3.1 Client Surveys
- 4.1.4 Collaboration and Trend Analysis
- 4.2 Are there opportunities to improve efficiencies and effectiveness?
- 4.2.1 Quality assurance within the Redress Process
- 4.2.2 File Review of Departmental Review applications
- 4.2.3 Information and Data Systems
- 4.2.4 Published Service Standards
- 4.2.5 Operating Costs and Level of Effort
- 4.2.6 Opportunities for Standardization
- 4.3 Are there unintended impacts of the redress process?
- 4.3.1 Impacts of the COVID-19 Pandemic
- 4.4 Are there modifications, alternatives, or best practices regarding redress?
- 5.0 Conclusion
- Annex A - Management Response and Action Plans
- ISBN: 978-0-660-45187-9
This publication is available upon request in alternate formats.