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Appendix A – Evaluation matrix

Appendix A – Evaluation matrix

Issues/questions	Funeral and Burial	Cemetery and GM	Indicators	Collection methods	Data sources
Relevance (Continued need for the program): Assessment of the extent to which the program continues to address a demonstrable need and is responsive to the needs of recipients.
To what extent does the Program continue to address a demonstrable need, now and in the future?	✖		Number of applicants and funded recipients. Number of denied applicants and reasons for denial. Forecast of population indicates future demand for the program. Key informant interviews indicate ongoing need for program	Statistical Analysis Interviews	Statistics/ Forecasting documents Research Directorate Private Contractor
		✖	Number of graves requiring maintenance Grave inventory is static or increasing Public enquires/requests for grave marker maintenance. Unmarked graves estimates	Statistical Analysis Interviews Documentation review	Statistics/ Forecasting documents HO staff and private contractor Contractor/HO enquiries
To what extent is the Program responsive to the needs of recipients and target audiences?	✖		Program rates allow for a dignified burial. Veterans with a financial need are receiving a dignified burial Veterans are receiving funeral and burial benefits through Matter of Right decisions.	Document review Interviews Statistical Analysis File review	Program documents (historical documents, central agency documents, definition dignified burial etc.). Administrative data Surveys (Attitudes Towards Remembrance, POR) HO staff and private contractor Statistics
		✖	Veteran graves are being maintained consistently Inventory of grave marker repairs is being addressed Measures are in place to prevent future inventory.	Interviews Document review Statistical Analysis Observation	HO staff and external Government departments Program documents Statistics/forecasting documents Cemeteries (observation)
Relevance (alignment with government and departmental priorities): Assessment of the linkages among program objectives and (i) federal priorities and (ii) departmental outcomes.
To what extent is the Program aligned with federal government priorities and departmental strategic outcomes?	✖	✖	Extent to which the Program is aligned with departmental priorities. Extent to which the Program is aligned with federal priorities.	Document review Interviews	Departmental Plan DRR Federal budget Mandate letter Speech from Throne Central agency documents HO Staff Previous AED evaluations (where applicable)
Relevance (Alignment with federal and department roles and responsibilities): Assessment of the federal government’s role and responsibilities in delivering the program.
To what extent is the Program aligned with federal roles and responsibilities?	✖	✖	Evidence of a federal role and responsibility in the program area.	Document review Interviews	Legislation Regulations Speech from Throne Central agency documents Order in Council Previous AED evaluations
Performance (Effectiveness/Success): Assessment of the progress towards expected outcomes, with reference to performance targets, program reach, and program design, including the linkage and contribution of outputs to results.
Have appropriate outcomes been identified and measured to determine program success? (Performance).	✖	✖	A program information profile (PIP) has been developed Program outcomes are relevant Evidence that the PIP is being utilized to support the program	Document review Interviews	Interviews with HO staff and private contractor Private contractor financial information, POR Program documents PIPS
What, if any, unintended outcomes has the Program had?	✖	✖	Extent to which other outcomes were identified	Document review Interviews Observation Statistical Analysis File Review	Program documents Internet Recipient feedback HO staff and Private contractors Statistics
Does VAC have processes in place to ensure the program is administered as intended?	✖	✖	Quality assurance is being performed. Policies, procedures, and processes are in place and up to date Processes allow for VAC to identify potential F&B clients	File Review Document review Interview	Program documents Private contractor documents
Performance (Efficiency and Economy): Assessment of resource utilization in relation to the production of outputs and progress toward expected outcomes.
To what extent were resources used efficiently and economically?	✖	✖	Administrative cost ratio is tracked Administrative cost ratio compared to previous years.	Administrative data analysis Interviews	Administrative data Interviews with HO staff, Field Staff and Private Contractor
Can efficiencies be made in processing applications?	✖		Applications are processed in a timely manner. Logical handoffs occur throughout the process. Tools in place are adequate and appropriate.	Document review Observations Interviews Statistical Analysis File Review	Program documents HO staff and Private Contractor Statistics Business Process

Date modified:: 2023-11-10