Results at a glance
Results at a glance - Text
- Who was involved?
- 3,663 full-time equivalent employees... including many new hires, most of whom provided direct service to Veterans and their families
- What funds were used?
- $5.4 billion: more than 90% of which was paid to Veterans, their families, and other program recipients
- Results highlights
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- We successfully implemented some of the initiatives in our "Strategic direction for improving wait times" report and continued to make progress on others.
- Expanded the Education and Training Benefit (ETB) to include a technical education element, providing access to funding for career-focused, intensive programs providing qualifications for specific employment fields.
- We delegated more decision-making to front line staff so that Veterans can receive some benefits quicker.
- Marked the 105th anniversary of the Battle of the Somme and Beaumont-Hamel and the 70th anniversary of the Battle of Kapyong.
- Development and implementation of a number of digital solutions, including dashboards, to leverage data and increase efficiency in several areas including, Disability processing, Case management, and Access to Information.
- We addressed or partially addressed 69% of the OVO's recommendations to date.
For more information on our plans, priorities and results achieved, see the "Results: what we achieved" section of this report.