Provide your feedback

We want to hear from you.

Tell us about:

  • your thoughts on VAC’s Accessibility Action Plan or Accessibility Progress Report 2023
  • accessibility barriers at VAC
  • how VAC can prevent and remove these barriers
  • accessibility best practices or success stories

An accessibility barrier is anything that does not allow persons with disabilities to be included and take part in all areas of life and society. Barriers prevent persons with disabilities from taking part in the same way that persons without disabilities can.

The Accessible Canada Act identifies five types of accessibility barriers:

  • physical and/or architectural barriers
  • technological barriers
  • information and communication barriers
  • attitudinal barriers
  • systemic barriers

Share your thoughts

You can send your questions or other feedback about accessibility to either VAC or the Bureau of Pensions Advocates (BPA).

Veterans Affairs Canada

Email VAC with your questions or feedback related to the Department’s Accessibility Action Plan, Progress Report or accessibility at VAC in general.


Call VAC:

Toll-free: 1-866-522-2122
TDD/TTY: 1-833-921-0071

Send a letter to:

Veterans Affairs Canada
PO Box 7700
Charlottetown PE C1A 8M9
Attention: Director General, Human Resources

Bureau of Pensions Advocates

Email the BPA with your questions or feedback related to the accessibility of BPA's service.


Call the BPA:

Toll-free: 1-877-228-2250

Send a letter to:

Bureau of Pensions Advocates Accessibility Feedback
P.O. Box 7700
Charlottetown, PE C1A 8M9

Anonymous feedback form

Please send your anonymous feedback using the form below.

Please note that all feedback will be acknowledged in the same manner it was received (i.e., an email response to an email message), unless it was provided anonymously. Your feedback will be used to improve accessibility at VAC. We may address some feedback right away, or use it to develop future accessibility plans. We will include your feedback and how we used it in our progress reports.

Privacy notice statement

Note: To protect your privacy and that of others, the information you provide in open text fields should not contain any names or identifiable personal or third-party information. Any information disclosed in this form is outside of the scope of solicitor client privilege for clients of the Bureau of Pensions Advocates.