What we do

Our mandate, approach and service standards.


Our mission, vision, values and ethics.

Service standards

Our commitment to the level of performance that you can expect under normal circumstances.

Client-centered service approach

Information about our approach and philosophy.

Operating context and risks

The internal and external factors that influence our work.

Stakeholder engagement

To seek consultation on issues of importance to Veterans and their families.


Financial and human resources-related information to provide Canadians transparency about our work.

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