
Catherine Johnston: Field Nursing Services Officer
I’ve worked at our North Bay office since 2016. My job is to make sure Veterans receive the health care and nursing resources they need.
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FrançaisAn application for a disability benefit (form# PEN923) will include:
The first sections of the form (A through D) are for your personal information (name, address, marital status, etc.). Section E is for your service information. Section F is where you detail your condition and its impact on your life, it includes two main components:
An effective applicant statement about your condition will answer these types of questions:
If your condition was caused by more than one event, your applicant statement should identify the series of events related to your service (or to a different service-related condition) that caused your permanent or chronic condition.
Guidance and advice
If you are applying for more than one condition, your best choice is to complete a separate “Section F – Tell us about your condition” for each condition.
VAC will get your service health records for you.
Canadian Armed Forces (CAF) – We will request a copy of your health records directly from the Department of National Defence or from Library and Archives Canada.
RCMP – We will get a copy of your health records and service file directly from the RCMP. Before we can do that, you need to complete the Consent for VAC to collect personal information from third parties (VAC928). On the form, you can select, ‘My complete file’ to allow the release of both your service and your medical files. If you choose ‘specific information only’, you need to indicate the name of each report. Include any specific instructions if you want to apply limits on how your records are shared with VAC.
Medical reports include such things as:
Usually, we will get these from your service health records. If the information is not in those records, we will contact you.
If you also have medical documentation from a non-CAF or non-RCMP health professional that would support the diagnosis of your condition, please include these medical reports with your application.
If you are still-serving, your service health records will usually have the information we require. If the information is not in those records, we will contact you.
If you have been released, we will send the relevant medical questionnaire(s) directly to you for your current doctor or health care professional to complete and sign.
Use the guided web form to apply for disability benefits in My VAC Account. The application is easy and fast. Your form saves automatically, so you can start your application and come back later to finish it. The questions are targeted to your condition, and the form automatically fills in some information for you when possible, and ensures you have completed all areas.
If you are mailing in your application, be sure to carefully review the checklist (Section I of the application package) and the ‘before you submit your application’ section to ensure that you have included all the information we need.
A complete application for a disability benefit will have all the information we need to determine that you have a diagnosed medical condition related to your service. Read more about how we review a disability benefit claim.
To have VAC communicate directly with your doctor or health professional, you need to provide a signed Consent for VAC to Collect Personal Information from Third Parties (VAC 928) with your application.
Some additional situations where this form is required include if:
The Direct Deposit form (VAC441) allows us to send your financial benefits directly to your bank account. If you have previously enrolled for Direct Deposit with VAC, you would only complete and return this form if you want to make changes to your banking information.
If it is your first time applying for a VAC benefit, you will also need to provide your proof of identity. You can mail a copy or submit an electronic copy using My VAC Account of any of the following:
You only need to re-submit your proof of identity if there has been a change (such as a name change, moved to another province, etc.).