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VAC - Request for an in-person appointment

We are gradually re-occupying field offices to resume in-person service by appointment only. Only offices accepting in-person appointments are listed in the drop-down menu below.

Complete this form to request an in-person appointment with a Veterans Service Agent or a Case Manager. You will be contacted by telephone within two (2) business days to discuss your request.

For your convenience, virtual appointments will continue, and you can visit My VAC Account for a simple and secure way to do business online.

If you need immediate assistance, please call us toll-free from Monday to Friday 8:30 am to 4:30 pm local time at 1-866-522-2122 or TDD/TTY: 1-833-921-0071.

To request an in-person appointment with the Bureau of Pensions Advocates, please call 1-877-228-2250 or send them a secure message on My VAC Account

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Language of Service
I would like to
Third Party Contact Information
Requestor Contact Information
Will you be accompanied? Note: To reduce traffic in our offices and waiting rooms, please ensure that you are only accompanied when you require assistance or support.
Do you agree with the following Terms and Conditions: You agree to reschedule your appointment if you have any symptoms of flu or COVID-19; have tested positive or are awaiting test results; have been instructed to isolate; or have been in close contact with someone who has COVID-19 at the time of your appointment; You agree to wear a KN95 mask that will be provided to you upon arrival at the VAC office. You will wear the KN95 mask for the entire duration of the appointment;
Additional Information Do NOT include any sensitive personal information in the questions/comments box, such as your service number, date of birth, personal finance data, and medical history.

Reminder: This is a request for an in-person appointment. You will receive a telephone call from a VAC representative to follow-up on your request. Only then, the appointment will be scheduled and confirmed.

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