Current status: closed
This consultation ran from 5 June 2024 to 18 June 2024.
This consultation was held as part of work to determine if Veterans Affairs Canada should record and monitor Veteran calls with their Case Manager, Veteran Service Agent, and/or other identified VAC representative such as Veteran Service Team Manager. The feedback you shared through this consultation will be valuable in helping us determine if Veterans would like for us to record and monitor their calls with Case Managers and/or Veteran Service Agents.
Currently, VAC does record some calls made to its National Contact Centre Network for quality assurance and training purposes. Should VAC choose to implement the recording and monitoring of calls, Veterans will be given the option of proceeding with the call without recording or monitoring.
Who was the focus of this consultation
Veterans Affairs Canada engaged with:
- Veterans;
- Veterans’ families;
- Still-serving member of the Canadian Armed Forces; and,
- Members of the public.