As the Assistant Deputy Minister of Service Delivery, I am proud to lead the branch of Veterans Affairs Canada that is responsible for providing direct service to Veterans, Canadian Armed Forces members, RCMP members, certain civilians and their families.
In partnership with Veterans, other federal government departments, stakeholder organizations, and with provinces and communities across the country, the Service Delivery branch focused on ensuring that services and benefits address the needs of the Veteran community and support successful outcomes in all areas of well-being, including employment or other meaningful activity, housing and physical environment, finances and social integration.
Throughout my career I have seen the benefits of partnership and engagement, of continuous improvement through asking questions, and the value of understanding how all of the pieces fit together. I have worked in multiple departments such as Treasury Board Secretariat, Social Development Canada, and Canadian Heritage in addition to almost ten years with Veterans Affairs Canada. My experience has included policy, communications, parliamentary and cabinet affairs, procurement and security, and service delivery. All of these roles have combined to shape my perspective and approach, and in each position I been fortunate to have worked with dedicated, smart professionals who always want to make things better for those we serve. This is the same approach we will take in our branch. We will achieve our goals by working together with our partners and stakeholders, focusing on evidence and clear outcomes, and preparing for future needs. I am also the champion of the National Employee Council.