Our raison d’être, mandate, and role: who we are and what we do
Information on our Raison d’être, mandate and role is available on our website.
For more information on our current organizational mandate letter commitments, see the “Minister’s mandate letter”.
Veterans Ombud’s mandate
The mandate for the OVO is available on the Ombud’s website.
Operating context and risk
Information on the operating context and key risks is available on our website.
Reporting framework
Our approved Departmental Results Framework and Program Inventory of record for 2023-24:
Core Responsibility 1: Benefits, Services and Support
Core Responsibility 1: Benefits, Services and Support
Departmental Results
Indicators
Program Inventory
Veterans are physically and mentally well
% of Veterans who report that their health is very good or excellent
% of Veterans who report that their mental health is very good or excellent
% of Veterans receiving treatment in Operational Stress Injury Clinics reporting improved overall mental health
% of Veterans who report they need help with an activity of daily living
Caregiver Recognition Benefit
Disability Benefits
Health Care Benefits
Income Support
Long Term Care
Research and Innovation
Transition Services
Veterans Emergency Fund
Veterans Independence Program
War Veterans Allowance
Veterans and their families are financially secure
% of Veterans whose household income is below the Low Income Measure
% of Veterans who are satisfied with their financial situation
Veterans have a sense of purpose
% of Veterans who are satisfied with their job or main activity
% of Veterans who are employed
Veterans are able to adapt, manage, and cope within post-service life
% of Veteran clients of Veterans Affairs Canada who report an easy adjustment to post-service life
% of Veterans who have completed a post-secondary education
% of Veterans who have high level of mastery of their life skills
Veterans are living in safe and adequate housing
% of Veterans who are in core housing need
% of Veteran clients of Veterans Affairs Canada 65 years and older living in their own homes who report satisfaction with their housing
Veterans are socially supported
% of Veterans who have a strong sense of community belonging
% of Veterans Affairs Canada clients who are satisfied with their relationships with friends or family
Veterans are satisfied with the services they receive
% of Veterans Affairs Canada clients who are satisfied with the quality of service delivery they receive from Veterans Affairs Canada
% of Veterans Affairs Canada clients who are satisfied with the quality of Veterans Affairs Canada's programs and services offered
Core Responsibility 2: Commemoration
Core Responsibility 2: Commemoration
Departmental Results
Indicators
Program Inventory
Veterans and those who died in service are honoured
% of Veterans Affairs Canada clients who are satisfied with the way Veterans Affairs Canada's commemorative initiatives honour Veterans and those who died in service
# of page views of the Canadian Virtual War Memorial
% of visitors to Vimy and Beaumont-Hamel overseas memorials who report they have a better understanding of the sacrifice and contribution of those who served
Canada Remembers Program
Funeral and Burial Program
Canadians remember and appreciate Veterans and those who died in service
% of Canadians who indicate they make an effort to appreciate Veterans and those who died in service
# of Canadians who participated in community engagement activities financially supported by Veterans Affairs Canada
Core Responsibility 3: Veterans Ombudsperson
Core Responsibility 3: Veterans Ombudsperson
Departmental Results
Indicators
Program Inventory
Veterans and their families have access to a timely review of complaints about the programs, services and support delivered by the Veterans Affairs Portfolio
% of complaints reviewed within 60 working days
Veterans Ombudsperson
Issues about the programs, services and support provided to Veterans and their families by the Veterans Affairs Portfolio identified by the Office of the Veterans Ombudsperson are addressed
% of individual complaints reviewed and escalated by the Office of the Veterans Ombudsperson to the Veterans Affairs Portfolio that are addressed
% of recommendations made by the Office of the Veterans Ombudsperson related to systemic issues addressed by the Veterans Affairs Portfolio
Changes to the approved reporting framework since 2022-23
Structure
2023-24
2022-23
Change
Reason for change
Core Responsibility
Benefits, Services and Support
Benefits, Services and Support
No change
—
Program
Caregiver Recognition Benefit
Caregiver Recognition Benefit
No change
—
Program
Disability Benefits
Disability Benefits
No change
—
Program
Health Care Benefits
Health Care Benefits
No change
—
Program
Income Support
Income Support
No change
—
Program
Long Term Care
Long Term Care
No change
—
Program
Research and Innovation
Research and Innovation
No change
—
Program
Transition Services
Transition Services
No change
—
Program
Veterans Emergency Fund
Veterans Emergency Fund
No change
—
Program
Veterans Independence Program
Veterans Independence Program
No change
—
Program
War Veterans Allowance
War Veterans Allowance
No change
—
Core Responsibility
Commemoration
Commemoration
No change
—
Program
Canada Remembers Program
Canada Remembers Program
No change
—
Program
Funeral and Burial Program
Funeral and Burial Program
No change
—
Core Responsibility
Veterans Ombudsperson
Veterans Ombudsperson
No change
—
Program
Veterans Ombudsperson
Veterans Ombudsperson
No change
—
Supporting information on the Program Inventory
Supporting information on planned expenditures, human resources, and results related to our Program Inventory is available in the GC InfoBase.
Supplementary information tables
The following supplementary information tables are available on our website.
Details on transfer payment programs
Gender-based analysis plus
Federal tax expenditures
Our Departmental Plan does not include information on tax expenditures.
Tax expenditures are the responsibility of the Minister of Finance. The Department of Finance Canada publishes cost estimates and projections for government¬ wide tax expenditures each year in the Report on Federal Tax Expenditures. This report provides detailed information on tax expenditures, including objectives, historical background and references to related federal spending programs, as well as evaluations, research papers and gender-based analysis plus.
Organizational contact information
Veterans Affairs Canada
P.O. Box 7700
Charlottetown, PE
C1A 8M9
