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Information for healthcare service providers

Veterans Affairs Canada (VAC) partners with Medavie Blue Cross to provide financial support to qualified Veterans who receive healthcare benefits and services through VAC’s healthcare programs.

How it works

As VAC's claims administrator, Medavie Blue Cross is responsible for:

  • Registering new service providers;
  • Maintaining Veterans Affairs Canada's list of service providers; and
  • Processing claims for payment to services providers.

Registering as a VAC service provider with Medavie Blue Cross means you can receive direct reimbursement for services performed for qualified Veterans.

Not yet a VAC service provider? No problem.

Qualified Veterans can pay you for their benefit or service and then they submit the original paid invoices/receipts for reimbursement to:

National Reimbursement Centre
PO Box 6700
Moncton, NB E1C 0T8

Become an approved service provider

Registering as an approved provider means you will be able to submit claims for services you provide to qualified Veterans. You'll also appear on VAC's approved provider list.

Register to be an approved provider

Obtain authorization

As an approved provider, you are responsible for verifying your clients' eligibility and obtaining authorization before providing the service or benefit.

If available, you may be able to submit a pre-authorized request for a VAC client online through ePay; or you can contact:

VAC Medical Authorization Centre
Medavie Blue Cross

PO Box 6200 STN LCD 1
Moncton, NB E1C 8R2

Phone: 1-866-811-6060 (English)
Fax: 1-888-232-3544

Online services

You can register with Medavie Blue Cross ePay to submit claims electronically and receive your payment directly into your bank account. Please note: There may be restrictions for your region or specialty.

The portal allows you to:

  • Submit your claims electronically
  • Submit a pre-authorization request for a VAC client
  • Confirm client eligibility by submitting a pre-determination
  • View claims history
  • View your payment summaries