If you qualify for the Treatment Benefits program, you will receive a VAC healthcare card.
How to use your card
Typically, you will only need to show your VAC card to the provider to receive health benefits or services from them.
Possible requirements
The provider may need to see your prescription and may need to receive pre-authorization from us before they can provide the benefit or service.
Pre-Authorization
To find if pre-authorization is needed, see the section – Pre-authorization Required – in that benefit’s details found in the Benefit Grid. Your provider can contact us (or Medavie Blue Cross at 1-866-811-6060) for pre-authorization. Most services will only need pre-authorization once.
Please note: we may not be able to reimburse the cost of services you purchased prior to having pre-authorization.
Prescription
A prescription is valid for one year from the date on it. It confirms you are under the care of a health care professional and details their recommended therapy for your health need. To learn who can provide a prescription, see the section – Prescriber Required – in that benefit’s details of the Benefit Grid.
Providers
Using a registered provider
A registered provider can bill us directly so you do not need to pay out of pocket. To find registered providers in your area, please contact us or sign in to your Medavie Bluecross account.
Using any other provider
You may have to pay this provider for their services and then seek reimbursement from VAC.
Related information
Coverage details
The Treatment Benefits program provides coverage for a variety of benefits and services. Find the details on how that coverage is provided.
Health-related travel
Sometimes you need to travel for healthcare. If you are eligible for the Treatment Benefits program you may qualify to have some or all costs related to this travel covered.
Benefit grids
The Benefit Grids are comprehensive lists of the variety of services available, dollar and frequency limits and approval requirements within VAC's treatment benefits program.
Medavie Bluecross
Through your secure account you can find registered providers, view your claim status and coverage details, request a replacement card, and more.