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VAC - Request for an in-person appointment

Complete this form to request an in-person appointment with a Veterans Service Agent or a Case Manager. You will be contacted by telephone within two (2) business days to discuss your request.

For your convenience, virtual appointments will continue, and you can visit My VAC Account for a simple and secure way to do business online.

If you need immediate assistance, please call us toll-free from Monday to Friday 8:30 am to 4:30 pm local time at 1-866-522-2122 or TDD/TTY: 1-833-921-0071.

To request an in-person appointment with the Bureau of Pensions Advocates, please call 1-877-228-2250 or send them a secure message on My VAC Account


Language of Service
I would like to
Are you requesting an in-person appointment on behalf of someone else (e.g. acting as a third party)?
Third Party Contact Information
Requestor Contact Information
Will you be accompanied?

Do you agree with the following Term and Condition:

You agree to reschedule your appointment if you have any symptoms of flu or COVID-19; have tested positive or are awaiting test results; or have been instructed to isolate.

You may seek assistance through VAC’s other available channels such as calling our toll free line at 1-866-522-2122, sending a secure message using My VAC Account, or requesting a virtual meeting with your VAC representative.
Additional Information

Do NOT include any sensitive personal information in the questions/comments box, such as your service number, date of birth, personal finance data, and medical history.

Reminder: This is a request for an in-person appointment. You will receive a telephone call from a VAC representative to follow-up on your request. Only then, the appointment will be scheduled and confirmed.