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The Veterans Affairs Portfolio consists of:

The Department is made up of four branches and three divisions which report to the Deputy Minister of Veterans Affairs Canada.

The branches are:

  • Service Delivery
  • Strategic Policy and Commemoration
  • Chief Financial Officer and Corporate Services
  • Strategic Oversight and Communications

The divisions are:

  • Audit and Evaluation
  • Bureau of Pensions Advocates
  • Human Resources

Personal information contained in the Department's data banks is used by all components of the Portfolio.

Veterans Affairs Canada (The Department)

Service Delivery Branch

This branch is responsible for:

  • delivering benefits and services and for providing social and economic support that respond to the needs of Veterans, our other clients and their families.

Strategic Policy and Commemoration Branch

This branch is responsible for:

  • ensuring that VAC programs and policies remain relevant and meet the current and future needs of our clients.
  • developing strategic partnerships in support of program and policy development.
  • keeping alive the memory of the achievements and sacrifices made by those who served and continue to serve Canada in times of war, military conflict and peace.

Chief Financial Officer and Corporate Services

This branch is responsible for:

  • supporting VAC in meeting Government of Canada requirements in areas such as financial stewardship, corporate reporting and key accountabilities.

The branch also provides internal corporate services in the areas of:

  • human resources
  • finance
  • information technology
  • information management
  • security and administration
  • procurement and contracting
  • integrated planning
  • access to information and privacy activities

Access to Information Request Form, Personal Information Request Form

Send all requests for information to the following address:
Access to Information and Privacy Office
PO Box 7700
Charlottetown PE C1A 8M9

Access to Information and Privacy (ATIP)

Strategic Oversight and Communications Branch

This branch is responsible for:

  • leading communications initiatives, in step with the The Communications Policy of the Government of Canada that support the Department’s strategic objectives and priorities.

Human Resources Division

The Human Resources Division provides a wide variety of strategic and operational advice and services to the Portfolio including:

  • HR planning;
  • Resourcing (recruitment, staffing, workforce adjustment);
  • Employment Equity;
  • Official Languages;
  • Learning and Organizational Development;
  • Awards and Recognition;
  • Executive Services;
  • Employee Assistance Program;
  • Informal Conflict Management;
  • Values and Ethics;
  • Organizational Design and Classification;
  • Compensation and Benefits;
  • Labour Relations; and
  • Political Activities.

The Human Resources Division (HRD) is managed by a director general (DG), who reports to the Deputy Minister. The Division operates from Veterans Affairs Canada's Head Office in Charlottetown. The DG HR also has functional authority over regional directors of HR and their teams.

Audit and Evaluation Division

The Audit and Evaluation Division of Veterans Affairs Canada has the dual role of providing audit and evaluation functions for the Department. The audit function provides independent and objective assurance as well as advisory services which are designed to add value and improve operations within the Department. The evaluation function provides judgement of merit, worth or value based on systematic and neutral collection and analysis of evidence. Evaluation informs decision making, improvements, innovation and accountability.

Details around planned audits and evaluations can be found in the Veterans Affairs Canada Departmental Plan.

Departmental audit and evaluation reports are available on our website.

The Departmental Audit Committee is an independent committee comprised of three external members who work with the Deputy Minister, providing advice and recommendations; to ensure that an internal audit capacity exists that meets the needs of the Department.

Bureau of Pensions Advocates

The Bureau of Pensions Advocates provides free advice, assistance and representation for individuals dissatisfied with decisions rendered by VAC with respect to their claims for entitlement to disability benefits, or any assessment awarded for their claimed conditions. As the head of the Bureau, the Chief Pensions Advocate reports to the Associate Deputy Minister of Veterans Affairs and is assisted by two regional managers. The Bureau's advocates are dedicated exclusively to assisting clients in the redress process.

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