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Wait time tool

You can use this tool to have an estimate of the time it will take to process certain applications. Processing times can vary, depending on how many applications we receive and the complexity of your claim.

  • Please ensure your application is complete to avoid delays.
  • To check the progress of your application, visit My VAC Account "Track your applications" or contact us.
  • The average wait time provided here is the same information you would receive from us by phone.

Start by answering the question below:

Results

Last Update:

Updated weekly

50% of completed applications will receive a decision in
weeks
To
90% of completed applications will receive a decision in
weeks
If your application has exceeded the 90% please contact us.

Frequently asked questions

We measure wait times from the day we receive a complete application package—that means when we receive all necessary information—to the day a decision is provided.

The average wait time is calculated based on how long it took the Department to process all complete applications in the past 90 days. Since the wait time shown is an average, some applications will take longer than others. The data is updated weekly.

To determine the actual processing time, we start counting from the day we receive a complete application. This means we have received all required supporting documents (for example, proof of identity, physician letters, X-ray reports, etc.).

Note: a complete disability benefit application does not require you to have provided your Service Health Record; we will get this on your behalf.

Currently, average wait times are available for the following programs and services:

  • Attendance Allowance
  • Caregiver Recognition Benefit
  • Clothing Allowance
  • Critical Injury Benefit
  • Death Benefit
  • Disability Benefits
  • Exceptional Incapacity Allowance
  • Veterans Independence Program
  • War Veterans Allowance

Wait times vary depending on the type of claim; and the volume and complexity of applications being processed at that time. Also, if a claim is more complex (for example, a disability benefit application with more than one condition) or additional information is required from third parties, it can take longer.

Service standards help measure the level of service we provide. Over the past few years, VAC has not been able to meet some of our service standards. There are a number of factors that affect this such as: a significant increase in the number of applications received, the complexity of those applications, and the timeliness of receiving supporting information (health records, doctor’s notes, etc.) for applications. We remain committed to addressing these issues.

Currently, you can track the status of most applications through My VAC Account. It shows you where your application is in the process. We are continually enhancing this status tracking feature to provide as much detail to applicants as possible.

There is no difference between the wait time information here in the tool and what you would receive from us by phone. The most detailed information available is through your My VAC Account.

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