5. What we have learned

Now that VAC has completed the first cycle of accessibility reporting with the Accessibility Action Plan and two Progress Reports, we have seen considerable progress with the identification, removal, and prevention of barriers across the Department.

VAC remains committed to accessibility confidence. Embracing accessibility ensures that every individual, regardless of their abilities, can thrive and contribute effectively. The Department is cultivating a culture of equity and respect by engaging employees and clients in providing feedback and having meaningful discussions about how to improve.

By being proactive with training, education, awareness, and open discussions, we help to foster a supportive community for both staff and clients. VAC is aware that it isn’t just about meeting the minimum requirements, it’s about exceeding those standards to drive success and create an environment where everyone feels valued.